FAQ & Knowledge Base

Welcome to the GraphHopper knowledge base. Browse the topics below or use the search function of this website. If you cannot find an answer, please contact us or visit our public forum.

Getting Started

New to GraphHopper? Start here.

• Sign up for GraphHopper
• Create an API key
• Documentation
• Get help and support
• GraphHopper API Explorer
• GraphHopper Maps

FAQ

Frequently asked questions about the GraphHopper Directions API.

• Why is there no Map Tiles API?
• Do you provide traffic data?
• A route is wrong or takes too long. How can I fix this?
• Do I need to link or mention the use of the GraphHopper Directions API?
• What is the difference between the GraphHopper Directions API and the open source projects like the GraphHopper routing engine and the optimization engine jsprit?
• Does your service use other data or open source projects?

Payment

Payment methods and troubleshooting.

• Payment Problem
• Accepted Payment Methods
• Where can I change my credit card or payment data?
• PSD2: Strong Customer Authentication (SCA)

Pricing

Credits, limits and subscription costs.

• What is one credit?
• How much does your service cost?
• How can I get the attribution discount?
• What happens if I exceed the credit limit?
• What happens if I exceed the location or the vehicle limit?
• What is a credit limit per minute?

Dashboard

Managing your account and subscription.

• How to cancel, upgrade or downgrade my package?
• How can I change my Email?
• How can I download my invoices?
• My company address has changed. How can I change the address?
• I have forgotten my password. How can I reset it?