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Telephone: +49 89 2500 771 90
Last modified: June 18, 2017
The GraphHopper GmbH is the sole owner of the information collected on this site. We do not collect, store, or share any personally identifiable user data, except what you voluntarily give to us via email or other direct contact from you. We’ll not sell or rent this information to anyone.
We do collect IP addresses in the server logs, as well as information like your internet domain, the date and time of your visit, and the pages you access on GraphHopper.com. This information is collected solely for diagnostic and analytic purposes. We do not share any identifiable information about this information at any time, unless required by law, and use this information internally and only to better assess the services provided through GraphHopper.com.
We collect personal information for some of GraphHopper services, such as name and email. Email can be used for an unsubsribable newsletter. Payment providers can store additional information such as your address, and credit card number. This information is used solely for billing purposes and to fill your orders. It is collected, processed, and held in a secure environment that only authorized persons can access. Passwords are stored encrypted and we take precautions to protect your information. When you exchange information via our Services, your information is protected both, online via HTTPS, PFS and similar techniques, as well as offline due to modern and secure datacenters. Currently we host our servers only in Germany or France.
For the GraphHopper Directions API we remove the IPs after 4 to 5 weeks from the logs which makes it very different to the most routing service providers regarding pricacy.
(i) store information so you will not have to re-enter it during your visit or in subsequent visits;
(ii) maintain sessions for authenticated users; and
(iii) monitor aggregate metrics such as total number of visitors and pages viewed.
Cookies are not used for the GraphHopper Directions API.